Privacy Policy

Last updated: Aug 2025

Flavours Ltd, trading as KTea Kombucha (“we,” “our,” or “us”) operates this website (the “Site”), which uses WooCommerce to provide e-commerce services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.

1. Information We Collect

When you visit the Site, we may collect the following information:

  • Personal Information: Name, billing/shipping address, email address, phone number, and payment details (processed securely through third-party gateways; we do not store full card details).
  • Order Information: Products purchased, order date, order status, and transaction history.
  • Account Information: Username, password (encrypted), and profile details if you create an account.
  • Technical Information: IP address, browser type, operating system, device information, and cookies.
  • Marketing Data: Your preferences regarding newsletters, offers, and communications.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you regarding purchases, delivery, and support.
  • Improve our website, products, and services.
  • Detect and prevent fraud or unauthorised activities.
  • Send marketing emails (only if you opt in; you may unsubscribe anytime).

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Payment processors (e.g., WorldPay, PayPal), shipping carriers, IT and hosting providers, and email marketing services.
  • Legal Obligations: If required by law, regulation, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking

Our Site uses cookies and similar technologies to:

  • Keep your cart active between visits.
  • Remember your preferences.
  • Analyse site traffic and performance.

You may disable cookies in your browser settings, but some features (like checkout) may not function properly.

5. Data Retention

We retain your personal data only as long as necessary:

  • Order records: [e.g., 6 years for tax/accounting compliance].
  • Account details: Until you request deletion.
  • Marketing preferences: Until you unsubscribe or withdraw consent.

6. Your Rights

Depending on your location (e.g., under GDPR, UK GDPR, or CCPA), you may have rights to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing of your data.
  • Withdraw consent for marketing communications.
  • Request a copy of your data in a portable format.

To exercise your rights, please contact us at: sales@ktea.gg.

7. Data Security

We use SSL encryption and industry-standard security practices to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Children’s Privacy

We do not knowingly collect or process information from children under 16. If you believe we have done so, please contact us, and we will delete the data promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised “Last updated” date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Flavours Ltd, trading as KTea Kombucha

Unit 2, Landes du Marche Vale, Guernsey GY6 8DN

Email: sales@ktea.gg.